Refund policy
Return & Refund Policy
Right of Withdrawal
In accordance with applicable French law, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing any reason.
Return Conditions
To be eligible for a return, products must be returned in their original condition, unopened, and in their original packaging. Products that have been opened or used cannot be accepted for return.
Return Procedure
To initiate a return, please contact us at franc.baudron@orange.fr or by phone at +33 5 57 74 62 65 before sending the product back. We will provide you with the return instructions.
Return Shipping Costs
Return shipping costs are the responsibility of the customer.
Refunds or Exchanges
Once your returned item has been received and inspected, you may choose one of the following options:
- A full refund of your order, issued within 14 days using the same payment method used for the original purchase.
- An exchange for another product available in our store.
Contact
EURL CHATEAU FRANC BAUDRON
Email: franc.baudron@orange.fr
Phone: +33 5 57 74 62 65